> ## Documentation Index
> Fetch the complete documentation index at: https://docs.melophrase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help, cookies, and your data

> How to contact Melophrase, cookies on the website, and where privacy and account deletion are explained.

## Contact and support

For **privacy requests**, **questions about your data**, or problems that neither the **app** nor **[melophrase.com](https://www.melophrase.com/)** resolve, email **[support@melophrase.com](mailto:support@melophrase.com)**. That address is published in our [Privacy Policy](https://www.melophrase.com/privacy).

If your question is **only about billing or a charge**, note that **Lemon Squeezy** ([lemonsqueezy.com](https://www.lemonsqueezy.com/)) is our **payment provider and merchant of record** for purchases on **[melophrase.com/pricing](https://www.melophrase.com/pricing)** — charges and receipts usually come from them. Keep any **receipt**, **order ID**, or **customer portal link** from their emails and mention them when you write to **[support@melophrase.com](mailto:support@melophrase.com)** — it speeds things up. Subscription rules and cancellations are ultimately governed by the [Terms of Service](https://www.melophrase.com/terms).

## Cookies on the website

Alongside Privacy and Terms, we publish a **Cookies** policy for visitors to **[melophrase.com/cookies](https://www.melophrase.com/cookies)**. Use it when you want cookie-specific wording rather than the full privacy document.

## Your rights and deleting data

The [Privacy Policy](https://www.melophrase.com/privacy) describes rights such as **access**, **correction**, **erasure**, **restriction**, **portability**, and **objection**, depending on where you live. It also explains how long we keep data and what happens after you delete your account.

In the **app**, you can **delete your account** from settings (that flow is described under [Settings and your account](/user-guide/settings-and-your-account)); that action is **permanent** for your learning profile in Melophrase as explained there.

For anything **legal or policy** that might differ from this guide, the **Privacy Policy** and **Terms** on the website **win**.

## Related

* [Privacy and terms](/user-guide/privacy-and-terms) — in-app links to the same documents.
* [Using melophrase.com](/website/using-melophrase-com) — map of main website pages.