| Problem | What to try |
|---|---|
| No sound | Volume up, silent mode off, unplug headphones, check Bluetooth speaker. |
| Stuck loading | Check Wi‑Fi or mobile data; close the tab and open Melophrase again. |
| Music will not play or skip | Your trial time may be used for now, or your membership needs renewing — go to melophrase.com/pricing and sign in, or open your account if you use it. |
| “Song not found” | Open the song again from the Library or a playlist instead of an old bookmark. |
| Lyrics not moving right | Toggle Auto off and on; drag the time bar slightly. |
| Password link does nothing | Request a new reset email from reset-password; try another browser; then email support@melophrase.com. |
| Wrong day or streak | The app uses your phone’s date and time zone; if you travel, numbers may shift until everything catches up. |
| Billing, charge, or plan looks wrong | Check pricing and your email receipts from checkout (often from Lemon Squeezy); read the Terms; then support@melophrase.com with what you see on screen. |
User guide
If something goes wrong
Troubleshooting sound, loading, playback, bookmarks, lyrics, password reset, streaks, and not-found pages.